Billing Cycle
5NINES will capture your credit card payment on the same day of each month. If payment can not be captured, 5NINES reserves the right to cancel the internet service.


Cancellation
To cancel your service with 5NINES, please email cancel@5nines.com with your building name, unit number and contact info or call us at 608.512.1000 (M-F 8am-5pm).


Pricing
This is not a promotional price. This is the price that will be offered to residents by 5NINES for the foreseeable future.


Contract terms (Agreement term)
Contract terms (Agreement term) are pretty simple. We bill your credit card monthly for your internet service until you tell us to stop.